Guarantee
To ensure you are completely satisfied with your purchase, we will happily provide you with an exchange or full refund on any items returned within 30-days of their original purchase in their original condition. It’s that simple.
LIFETIME WORKMANSHIP GUARANTEE*
Should any item you purchase become defective as a result of workmanship or materials defects, we will undertake to repair or replace the item at no cost to you. This includes the replacement of any small side stones.
This limited lifetime guarantee does not cover:
- Loss or theft of your purchased items.
- Loss or theft of any center diamond or gemstone.
We do strongly recommend that you take out separate insurance for your purchased items. These are valuable articles that should be insured against theft or loss.
Our lifetime guarantee will include:
- All resizing
- Replacement and setting of missing accent diamonds
- Cleaning and polishing
- Checking stones for tightness and prong strength.
All guarantees and warranties are valid with regular 6-month visits to any of our showrooms to have your jewelry checked and cleaned. This not only allows us to prevent and reduce problems happening, but also keeps your jewelry in great condition and looking beautiful!
QUALITY GUARANTEE*
We work only in 14KT gold, 18KT gold or platinum. Our diamonds are all GIA certified to ensure highest quality and peace of mind with your purchase.
WHOLESALE PRICE PROTECTION
Thanks to our experience and commitment to bringing our clients the best quality diamonds at the best wholesale prices. We welcome the opportunity to work with our clients on comparative pricing and will do our best to beat the competition every time.
*Items that show signs of wear or have been altered, resized (by a jeweler other than The Diamond Guys), or damaged cannot be returned. Engraved items, other than rings, may not be returned. Engraved rings may be returned, but the engraving fee cannot be refunded. NOTE: Special orders or custom orders may not be returned at any time for a refund.